Shop Categories

Refund Policy

SHIPPING & RETURNS

We know you're keen to get your items as quickly as possible. With this in mind, if you purchased from us online we try to process all orders within 72 hours of receiving your order during business days from Monday to Friday (excluding public holidays). During busy sale periods, public holidays and Christmas (Nov-Dec) please allow for extra time for processing and in-transit time. Also note we will not process orders until payment has been received. This can take up to 72 hours depending on the Payment Method you have selected.

Once we have processed your order, our standard delivery service delivery within 3-10 business days although more often than not, it is much quicker than this.

Myhomedecorated.com offer a standard delivery service including track & trace. You will be sent a tracking number with confirmation of your package being picked & packed and ready for delivery.

DELIVERY CHARGES

Delivery charges cover packaging & delivery cost. We do not accept responsibility for the loss or damage of your goods in transit.

Whilst we process our orders as promptly as possible, once an order has been dispatched from our warehouse and has been lodged for shipping, we have no control over delivery times. We are not liable for any loss or delay.

FREE PICKUP

Should you decide you would like to pick up your items from our Warehouse, we will be happy to facilitate this at a mutually convenient time.

Once payment for the goods has been received and processed, you will receive an email or phone call from us to organise a Pick Up Window. Once Free Pickup has been selected, paid shipping cannot be provided.

RETURNS POLICY

We want you to be satisfied with your myhomedecorated.com experience and should you change your mind.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Please note all goods are inspected and photographed before they depart our Store and returned items will be fully inspected on their return.

The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. We are not responsible for any items that are returned to us by mistake.

If you are unhappy with your purchase we will happily provide you return, as long as the following due process is followed:

  • If purchased online and delivered, items must be returned within 14 days of receipt of delivery of goods.
  • Items are returned in “as new” condition, have not been damaged by you and are accompanied by the original receipt, packaging.
  • Please note that shipping/return charges are not refundable unless the returned product is deemed to have a fault.
  • The return must be accompanied by one of our Return Forms. You will find this enclosed in your delivery.
  • Store Credit is valid for 6 months from date of issue.

DAMAGED & FAULTY GOODS

While we try our best to ensure that your goods are in pristine condition when you receive them, unfortunately sometimes they can be damaged in transit. If your goods are damaged when you receive them, please take clear photographs of them and email them to us within 24 hours of your receipt of them. Our customer service team will then contact you regarding next steps.

Please email support@myhomedecorated.com with the photos of the damaged goods.

The remedy provided to you will depend on the circumstances and be in accordance with the relevant law. We may take 48 hours to revert to your initial correspondence.

Please note all goods are photographed before they depart our Warehouse and returned items will be fully inspected on their return. We may also consult with the supplier or manufacturer to determine if the item is faulty.

Damaged and Faulty Items are considered on a case by case basis.

Last updated Thursday 4th May 2017