While we try our best to ensure that your goods are in pristine condition when you receive them, unfortunately sometimes they can be damaged in transit. If your goods are damaged when you receive them, please take clear photographs of them and email them to us within 24 hours of your receipt of them. Our customer service team will then contact you regarding next steps.
Please email firstname.lastname@example.org with the photos of the damaged goods.
The remedy provided to you will depend on the circumstances and be in accordance with the relevant law. We may take 48 hours to revert to your initial correspondence.
Please note all goods are photographed before they depart our Warehouse and returned items will be fully inspected on their return. We may also consult with the supplier or manufacturer to determine if the item is faulty.
Damaged and Faulty Items are considered on a case by case basis.
Last updated Thursday 4th May 2017